How can we help?

Open Profile, tap Delete account and confirm. This erases everything Whole stores on your phone and signs you out. To clear your training data but stay signed in, use Profile › Backup and restore › Delete all my data. Deleting the app does the same. See the Privacy Policy for details, including workouts already saved to Apple Health.

No. Whole keeps your data on your iPhone only. Before changing phones or deleting the app, go to Profile › Backup and restore, tap Create backup file, save the file somewhere safe, then restore it on the new phone. If you use iCloud Backup or restore a phone from a device backup, Whole’s data may come across with it.

Go to Profile › Backup and restore › Restore from backup file and pick your backup. Whole checks the file first. Restoring replaces the data currently in the app, so create a fresh backup first if you want to keep it.

Open Settings › Health › Data Access & Devices › Whole and make sure the categories you want are on. Whole reads body weight, sleep, resting heart rate, heart rate variability and steps. Recovery context only appears when Health has recent data for those.

Check Settings › Notifications › Whole and that Allow Notifications is on. Focus modes and Do Not Disturb can silence them. Also confirm reminders are enabled in the app and your training days are set.

Playback control needs Spotify Premium. Open the Spotify app and play something once so there is an active device, then try again in Whole. If sign-in is rejected, email us the address of your Spotify account, because Spotify limits access for newer apps. You can disconnect any time under Profile › Workout music.

Yes. Training, breathwork, meditation, stretching and the generated sounds all work without a connection. Only Spotify needs the internet.

Email gideon@commotionlab.com with your iPhone model, iOS version and what happened. Please do not send backup files or health details by email unless we ask.